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Cancellation Policy
Cancellation Policy
Cancellation & Refund Policy
At ECOCAB.CO.IN, we understand that travel plans may change. Our cancellation and refund policy is designed to be fair and transparent for our customers.
Cancellation Policy
- Customers can cancel their booking by contacting our customer support team via phone, WhatsApp, or email.
- Cancellations made at least 24 hours before the scheduled pickup time may be eligible for a full refund.
- Cancellations made within 24 hours of the pickup time may attract cancellation charges.
- If the driver has already been assigned or has reached the pickup location, additional charges may apply.
- In case of a no-show (when the customer does not arrive at the pickup location without prior notice), no refund will be provided.
Refund Policy
- Eligible refunds will be processed to the original payment method used during booking.
- Refunds are generally processed within 5–7 business days after approval.
- Transaction charges, payment gateway fees, toll taxes, parking charges, or other non-refundable expenses may be deducted from the refund amount, if applicable.
- For cash bookings, eligible refunds will be processed through bank transfer or any other mutually agreed method.
Cancellation by ECOCAB
In rare situations where ECOCAB is unable to provide the confirmed service due to unforeseen circumstances, customers will be offered an alternative vehicle or a full refund of the amount paid.
Contact Us
For any cancellation or refund-related queries, please contact us:
Phone: +91 8935023983
WhatsApp: +91 8935023983
Email: ecocab.taxibooking@gmail.com
ECOCAB.CO.IN reserves the right to modify this Cancellation & Refund Policy at any time without prior notice. Any changes will be updated on this page.
Upon completing a Transaction, you are entering into a legally binding and enforceable agreement with us to purchase the product and/or service. After this point the User may cancel the Transaction unless it has been specifically provided for on the Platform. In which case, the cancellation will be subject to the terms mentioned on the Platform. We shall retain the discretion in approving any cancellation requests and we may ask for additional details before approving any requests.
Once you have received the product and/or service, the only event where you can request for a replacement or a return and a refund is if the product and/or service does not match the description as mentioned on the Platform. Any request for refund must be submitted within three days from the date of the Transaction or such number of days prescribed on the Platform, which shall in no event be less than three days. A User may submit a claim for a refund for a purchase made, by raising a ticket here or contacting us on seller+60ed49e5311a43f9978c4de347343444@instamojo.com and providing a clear and specific reason for the refund request, including the exact terms that have been violated, along with any proof, if required. Whether a refund will be provided will be determined by us, and we may ask for additional details before approving any requests.
Once you have received the product and/or service, the only event where you can request for a replacement or a return and a refund is if the product and/or service does not match the description as mentioned on the Platform. Any request for refund must be submitted within three days from the date of the Transaction or such number of days prescribed on the Platform, which shall in no event be less than three days. A User may submit a claim for a refund for a purchase made, by raising a ticket here or contacting us on seller+60ed49e5311a43f9978c4de347343444@instamojo.com and providing a clear and specific reason for the refund request, including the exact terms that have been violated, along with any proof, if required. Whether a refund will be provided will be determined by us, and we may ask for additional details before approving any requests.
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